Frequently Asked Questions

SAI Global’s Virtual Training is conducted by a qualified facilitator under conditions quite like classroom-based training. The course material, documentation and assessment requirements are the same as face to face training. However, the way the training is delivered, activities are conducted and the number and timing of breaks has been modified to suit the requirements of a virtual environment. The type of in-class activities and the actual number and timing of breaks will vary depending on the course being delivered.

You can test the performance of your hardware and internet connection by clicking on the below link or copying and pasting it into your browser then following the prompts.

Virtual training is very similar to being in the physical classroom environment but with a few differences.
Expect more breaks as screen-based activity can be more intensive.
Expect different methods to be unsed to emulate real life scenarios or activities for the online environment.
Expect a flexible approach from the facilitator as each session will be adapted to the needs of the learners.

• A laptop / desktop (min 4GB memory) with a webcam.
• Headset with microphone.
• A hard-wired broadband/ADSL Internet connection is strongly recommended.
  • Minimum bandwidth: 4Mbps download & 2Mbps upload.
  • Note: VPN connections should be disabled as they may interfere with Virtual Platform connectivity.
• Firewall requirements:
  o TCP: 80, 443, 8801, 8802. UDP: 8801 & 8802
  o Remote labs: 3389 TCP (RDP protocol).

Administrative permissions to install the Zoom plugin.

Before each session you will be sent an email from either SAI Global or our venue partner inviting you to the upcoming training session. The email will contain a link to the session or “meeting”. Click this link when you get the first invitation to try it out. The first time you click the link you will be asked to follow a prompt allowing the system to automatically install a Zoom browser plugin. This should only take between 10 and 20 seconds. You will also be asked to enter your name. This is the name that will appear below your video stream so that the facilitator and other participants know who you are. You do not need to “sign up” with Zoom prior to attending a virtual training session.

• Select a location that will be free from distractions and noise
• Ensure your background is clear of visual distraction or material so as not to distract other participants
• You will be visible, so dress as if you expect to be in the physical presence of others in an adult learning environment
• Ensure that you have tested your camera and audio functions before joining the training session
• Keep some water or refreshment to hand
• Training material including such things like your Participant Guide, Case Study, Standard(s), will be sent as hard copy by surface mail to your nominated address. A PDF version of the above will also be supplied on request. End of Day Knowledge Checks, Post Course Assessment and Assessment Workbook/Evidence Portfolio will be emailed to you on the day of the course.

Here are our recommendations for conduct when on a Zoom training call with SAI Global.

1. Mobile phones and other devices should be switched off or on silent as would be the case in a regular training environment
2. If you have an urgent call, excuse yourself from the session in the same way that you would if you were physically present in a classroom
3. Speak clearly but do not shout
4. Mute your microphone when not speaking
5. Try and avoid too many body movements as these can appear exaggerated when on camera
6. Be courteous to other participants and do not interrupt others when they are speaking. Use the functions of the virtual learning tool to raise your hand or ask a question.
7. Maintain eye contact by looking at the camera – try and avoid looking at yourself on the screen
8. Do not carry on side conversations
9. Try to limit multi-tasking. Don’t check or read emails while in the session. It is easy for others to tell if you are not fully focussed and present.